Privacy policy

ChasingBetter 24/7 Health & Fitness Club ("ChasingBetter", "we") runs our gyms and the ChasingBetter Plus app, member pages (Perks, Club, Progress, Manage) and website at plus.chasingbetter.com.au. This policy explains what personal information we collect, why, who we share it with, and your choices. We follow the Australian Privacy Principles in the Privacy Act 1988.

• Business: FitIQ, ABN 15 907 737 948, trading as ChasingBetter
• Address: 11 Cunningham Dr, Oakford WA 6121
• Privacy contact: admin@fitiq.com.au, 0452 320 072

Questions, requests to see or correct your information, and complaints go to the privacy contact above.

We only collect what we need to run your membership and the app.

• Contact and account details: your name, email, mobile number, gym, member number, login details (passwords are stored scrambled, never in readable form) and a profile photo if you add one.
• Membership details: your plan, add-ons, start date, payment status and cancellations, from our membership system (PerfectGym).
• Your questionnaire: your goals, experience, training preferences, and any injuries or conditions you tell us about, so we can build a safe program.
• App and progress data: workouts, weigh-ins, measurements, steps, meals and nutrition you log, progress photos, body scan results, and bookings.
• Club activity: points, rewards, leaderboard name, friends, Instagram username if you add it, and posts or reviews you submit for points.
• Things you send us: app suggestions, partner discount problems and receipts, and messages to reception.
• How the app is used: pages opened, errors, and the device and browser type, so we can fix problems. This is not used for advertising.

Health information

Some of this is health information, which the law treats as sensitive: injuries, pregnancy or recent birth if you tell us, weight, body measurements, body scan results and progress photos. We collect it only with your consent, when you choose to enter it, and use it only to run your program, track your progress and keep you safe in training. You can leave any of it out; some programs, such as pregnancy-safe training, need it to work.

• To run your membership: setting up your app account, checking what your plan includes, bookings, billing reminders and cancellations.
• To coach you: building your training and nutrition plan from your questionnaire, adjusting it as you progress, and alerting our trainers to an injury or pregnancy so they can help you train safely.
• To show your progress: your charts, photos, body scans and results in the app, visible to you.
• For the Club: points, rewards, leaderboards and challenges. Other members see your leaderboard name (your real name unless you choose another), your points and your profile photo, never your weight or progress photos.
• To contact you: texts and emails about your account, login, app setup and things you've asked for.
• To improve the app: fixing errors and seeing which features are used.

We don't sell your personal information, and we don't use your health information for advertising.

• Progress photos are private to you. They're stored on our servers, not in a public place, and only you can see them. Photos you take in the training app (Trainerize) are copied into your Progress photos so they're all in one place.
• Body scans: you can type in your scan results or take a photo of the results sheet. A photo is sent to Anthropic, an AI service, only to read the numbers off it; we don't keep the photo, only the numbers you check and save.
• Transformation challenges: if you join one, our staff judging it can see your progress photos (including those from the training app) and weigh-ins from the start and end of the challenge, and nothing else. By joining, you agree that if you're announced as one of the winners, your before and after photos and weight change can be shared on our social media with your first name. You can also choose:
  • Only if I'm a winner: shared only if you're announced as a winner.
  • Share it with my first name: we may share your before and after and weight change with your first name, win or not.
  • Share it without my name: the same without your name, unless you win.

You can change that choice or leave the challenge at any time in the app. Leaving stops staff seeing your photos straight away. We can't recall a post already published, but we'll remove it from our own accounts if you ask. Staff can no longer see challenge photos 90 days after a challenge ends.

We share personal information only with the service providers that run parts of our service for us, only what each needs, and they may not use it for anything else.

Overseas: some providers are outside Australia, as listed. We take reasonable steps to make sure they protect your information in line with the Australian Privacy Principles.

We may also share information when the law requires it, or to prevent a serious threat to someone's health or safety.

• Texts: we text you about your account, your login and getting set up in the app. Reply STOP to any text to stop them; we keep your number on a do-not-text list so it stays stopped.
• Emails: we email you about your account and things you've asked for, such as a password reset.
• Cookies: the app uses a few cookies to keep you signed in, and one on our sign-up page that counts which poster, QR code or ad brought you there. We don't use advertising cookies or share browsing with advertisers. Blocking cookies signs you out of the app.

Your information is stored on secured servers. Only staff who need it can see it, each with their own login, and staff changes are recorded. Reception staff see only what they need to help you at the desk. Passwords are stored scrambled.

We keep your information while you're a member and for 12 months after you leave, in case you come back, then delete it. Payment records are kept for 7 years, as tax law requires. You can ask us to delete your app data sooner, and deleting a progress photo in the app removes it.

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting our privacy contact. We'll reply within 30 days. You can change most of it yourself in the app.

If you're unhappy with how we've handled your information, contact our privacy contact first and we'll respond within 30 days. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We may update this policy as our service changes. The latest version is always at plus.chasingbetter.com.au/privacy, with the date it last changed.